A Well-Managed Facility Produces Great Customer Experience

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Your customers have high expectations. They expect to enter a clean, comfortable, and well functioning building.  When this occurs, they will leave with a positive experience.  You can rely on Profile to deliver exceptional facility services. 

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​Occupants are not only using restrooms for physical needs, but as a place to briefly relax, refresh, and gather their thoughts. Therefore, restrooms have to go beyond just being clean and become an area that represents the building—and the owner—as a whole.  The typical office worker visits the restroom three to four times a day, according to research.  For an average sized facility, it says, that equals more than 1.1 million opportunities to impress tenants or hear them complain.  Restrooms are not only an amenity, but can be an important retention tool. 

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A recent survey revealed that 95% of people would avoid an establishment if they found the restroom to be dirty, and that 50% of building complaints concern a restroom’s condition.

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Another survey notes the four biggest complaints users have about public restrooms are bad smells (80%), clogged toilets (80%), dirty or unkempt appearance (74%) and partitions that don't lock (57%). What they'd most like to see: cleanliness, a touchless experience and better stocking of restroom supplies.

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​Users typically judge the facilities on four factors:

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• Supplies

Does the restroom has consumables like toilet paper, hand towels and soap dispensers at all times?

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• Cleanliness

Are all toilets, urinals, floors and sinks clean and free of debris, and is a fully operational odor control system in place?

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• Dryness

Are all areas of the restroom, including sinks and floor, dry and puddle free?

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• Functioning

Is the restroom properly lit and does it have quality air circulation? Are plumbing, dispensers, locks, hand dryers and baby changing stations fully operational?

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Once an owner or manager understands what users expect of the restroom, Profile recommends developing a checklist for cleaning protocols, which includes spot, daily and deep cleaning.

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A survey found that 58% of restroom visitors operate the flusher with their feet, 56% use a paper towel when operating a door handle, 43% open and close doors with their behinds and 39% use their elbows to avoid all contact with restroom surfaces.

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Profile identifies products needed to effectively support their cleaning program; measure cleanliness through auditing; and consider partnering with a facility service provider to ease the burden of cleaning